Trade Frames Become ‘Part of the Family’

Somerset based trade window and door supplier, Trade Frames, have announced that they have started fabricating the Advance 70 Window and Door System and become part of the Selecta ‘family’. Managing Director, Keith Matthews, and General Manager, Paul French, explain the reasons behind the move, future partnership plans and the enthusiasm to join the independently owned and fastest growing PVCu systems company.

With 30 years of trading under our belt, Trade Frames have grown in size and prominence over the years to become one of the South West’s leading trade window and door suppliers. Trade Frames reputation has been built on providing a range of quality products, complimented by a fast and reliable delivery system and unrivalled customer service.

To be able to continue to provide our high level of service and quality, we required a window and door profile system and systems supplier that meets ours and our customers’ expectations. Our previous system supplier of 16 years had been failing on all accounts, from product quality through to service and this was having a damaging effect on the business. It felt like we were just a number to them, passed from pillar to post with no personal touch to their approach. In the end we could not see a future with them.

With many issues not being resolved, we decided to look for an alternative window and door systems company and we were quite intrigued by what Selecta and the Advance 70 System had to offer. We were personally invited by Andy Green, Director at Selecta, to visit their Birmingham extrusion and distribution centre, meet the team and see the whole operation that would be servicing ourselves, first hand. Selecta opened their doors to us from day one and we were highly impressed with the warm welcome we received and the site tour was impressive.

The thing for ourselves was that, when you’ve been with a supplier for over 16 years, you are very apprehensive about change, but I must say it’s been a revelation and total breath of fresh air. So much so, it’s now something I wish we had done some time back!

The transition was smooth and very well organised, with very little or no disruption to our fabrication, something that we feared at first, but it was handled so well by all involved at Selecta and fitted in nicely with our own operations. Our fabricators have been impressed with the ease of fabricating the Advance 70 System, with our trade customers very complimentary in regards to the quality of the window and door solutions provided.

What has impressed my colleagues and myself the most is the personal relationships we have already been able to build with Selecta and the team, the proactive and down to earth approach to building up those relationships and the promptness of those responses. We get to speak directly to those who make the decisions, those that can help and don’t have to wait days or weeks for a reply! The longest I’ve waited is an hour, whereas I was lucky at times to get a response from my previous supplier! It’s very straightforward with Selecta, they will help and bend over backwards, if and when they can, but will be honest and upfront if they can’t. We like the honest approach, at least you can plan around that.

The whole ethos of Selecta is spot on and fits perfectly in to Trade Frames ethos and values. We are really looking forward to a bright and promising future with Selecta, the Advance 70 System and the range of window and door solutions we can offer our trade customers. The addition of flush sash windows is an exciting prospect in itself, for ourselves and our trade customers too, as our previous supplier did not have this as part of their suite of profiles. Our fully fabricated and glazed frames will also be able to benefit from Selecta’s new LINK70 Pre-Glazed Frame Connector System, which will provide a fast fix frame connection solution for installers when on site. We see the partnership with Selecta as one that can go from strength to strength, with expansion plans already well underway.

We are expanding our 23,000 sq/ft premises further, with the addition of new machinery, to set-up a composite and patio door fabrication shop, solely concentrating on manufacturing Selecta’s new composite door kits and MASTERslide patio doors. The composite door kits will provide ourselves with greater opportunities with our trade customers and allow ourselves to have full control over the product leaving our factory, maintain our high standards, whilst remaining competitive within the market.

All the new products will be added to our Trade Frames 24/7 online ordering system, which allows registered trade users to log in, browse through our extensive range of products on offer, choose the style, size and quantity they want – even if it’s a bespoke design – and then retrieve a quote and place on order. The system enables fast and simple tradesman’s access to a quick quote and ordering system, anytime of the day or night, on site or in the office. The new window and door solutions will only improve the system further.

All-in-all, Selecta have delivered on everything that they promised. We now have a relationship with our supplier, something we lost with our previous profile system supplier. We now have a window and door profile system and supplier that meets ours and our trade customer’s expectations. We are so pleased to have made the decision to ‘be part of the family’…

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